Based on your needs from a scope perspective we tailor a plan to fit your needs. Rates are dependent on length and term of Managed Services engagements
Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions in order to improve operations and cut expenses. It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.
Under this subscription model, the client or customer is the entity that owns or has direct oversight of the organization or system being managed whereas the Managed Services Provider (MSP) is the service provider delivering the managed services. The client and the MSP are bound by a contractual, service-level agreement that states the performance and quality metrics of their relationship.
Yes, we allow up to 10% of your monthly contracted hours to roll over to the next month. If you are on a monthly 50 hour plan, you can roll over 5 hours per month.
You make the work requests directly from your Salesforce org. We install our plugin that was natively developed on the Salesforce platform. Track all the hours that have been spent working on your Salesforce instance. Track hours in real time. You approve the scope and hours estimated before any work starts.
Only 100% Salesforce Certified resources. You will be working directly working with a resource based in the United States
Yes, you will have dedicated resources assigned to your project. This ensures the most efficient experience for our clients. Using the dedicated resource model enables us to get a better understanding of your business to give your business the best possible experience.
Talk to a Certified Salesforce professional about your business needs today. We want to hear about your pain points and show you how CloudStack 360 can help you manage your Salesforce Org.
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